Clinic Policies 2020-02-04T09:53:16+00:00
/ Clinic Policies

Dental Clinic Policies

At Dentistry on Brant we value your time, which is why we always try our best to accommodate your schedule.

Appointment Times

To ensure that we deliver the best dental care in a timely manner, we do expect your cooperation as well. This means that we expect that our patients to arrive on time for their appointments.

If you arrive late for your appointment, please let us know ahead of time and we will do our best to accommodate your needs, however please realize there is a chance that late arrivals may have to be rescheduled.

Appointment Reservations

We are committed to your oral health; it’s our policy to schedule your next check up at the end of each visit. Our computerized scheduling system allows us to reserve a time that is convenient for you that fits your schedule.

Missed Appointments

We understand that things may come up to cause your schedule to change. To ensure that we continue providing the best services in a timely manner, we require two business days’ notice if you have to reschedule. This allows us to offer your appointment time to other patients that maybe waiting to be seen.

Emergency Care

In the event of an emergency during regular office hours, please call our office as soon as possible at 905-633-7373. and we will be sure to see you immediately. If the emergency is after hours, please call the office and you will be given the contact information of our on call dentist.

Payment and Insurance

We accept a variety of payments which include: cash, debit or credit card. Payment expected at the completion of services unless you have made other arrangements with our office. At Dentistry on Brant we want you to feel comfortable in discussing your budget needs with us. We will work with you to accommodate your needs.

If you have dental insurance, please fill out the attached form with all of your insurance information. In order to process your claims quickly and efficiently, our system allows us to submit your insurance claims electronically to your insurance provider, however NOT all insurers accept claims electronic claims. Please check beforehand if they do.

Please make us aware of any changes to your personal information, telephone number, change of address or any other dental insurance information.

At Dentistry on Brant, we aim to make the claims process as easy and smooth as possible. Any costs related to your treatment will be sent to your insurance provider prior to your procedure, however this does not guarantee that insurer will cover the treatments’ costs. We will do our best to accommodate your budgeting needs prior to any treatment, however if the insurance company fails to pay the claim, the ultimate responsibility is to the patient.

Understanding Dental Insurance

To ensure that you have the best dental experience, we would like to share some of the things we’ve learned working with dental insurance companies.

The amount of coverage that you have is based on how much your employer budgeted for buying insurance. The amount of coverage is not based on your dental needs. That is where we come in…

Our job is to make recommendations based on what best for your oral health, not whether if it is covered by your insurance policy. We will work with you and go over all of your treatment options before deciding on a treatment plan.

We encourage all of our patents to take an active role in their oral health and look at dental insurance as an aid to help them achieve their oral health goals.

Our team has plenty of experience working with dental insurance providers. We want to make the whole process easy, smooth and enjoyable. We can help you understand your dental plan and clarify any questions about your coverage.

Important Facts

In some cases, your dental benefits coverage may reduce due to cutting costs. That means that treatments and services that were covered before may not be covered anymore. That’s why it’s important to stay up to date with your benefits terms and conditions.

If there are changes to your insurance policy, they will NOT inform us. This is your responsibility.

Dental insurance coverage rarely covers 100% of your treatment costs. This means that you’re ultimately responsible for paying for your treatment fees.

Your insurance coverage is a contract between you, your employer and insurance provider.  Your dentist has no control over how much coverage or what services are covered under your benefits plan.

We can send a pre authorization to your insurance provider to confirm your coverage. The insurance will send the response to you and not us. Please call our office when you receive the response so we can help you get the treatment you need.

Infection Control

We follow very strict protocols recommended from the Ministry of Health and Long Term Care.
We take this responsibility very seriously.
We have a state of the art sterilization area.
We test our sterilizer daily to ensure that they are working properly in killing bacteria and viruses.
We use disinfectant soap, gloves and masks and chemical disinfectant on counter tops and surfaces.
We sterilize all equipment before and after each use.
We also use disposable materials.
If you have any questions or would like to see a copy of our infection control protocols, please don’t hesitate to ask.